FAQ

A: Before goods leave the warehouse, the Warehousing, Supply Chain and Distribution Teams will verify and match loading capacities together with logistics partners to ensure documents can be fully cross-checked and goods can be delivered intact to the designated receiving location.

A: The cooperation contract will clearly specify the liaison team responsible for delivery and settlement, as well as all applicable settlement execution modes. Payments will be disbursed promptly in accordance with contractual agreements.

A: Contract clauses will clearly define breach scenarios for both parties and corresponding compensation standards. Any breach shall be handled entirely in compliance with agreed contractual terms.

A: Critical milestones including confirming chemical product grades, signing purchase and sales contracts, verifying full order details, and resolving all types of delivery exceptions must be communicated and confirmed with Business & Sales to guarantee a smooth and error-free transaction process.

A: Delivery cycles are affected by multiple factors including transport mode, voyage distance, route selection, port/station congestion, and customs clearance progress. The Warehousing, Supply Chain and Distribution Teams can offer multiple supply solutions including sea freight, China-Europe Railway Express, and spot goods from dual warehouses in Poland. We will provide accurate estimated transit and delivery lead times based on your procurement requirements, receiving address and actual inventory availability.

A: Minimum shipment weight standards are set based on product attributes and client procurement demands.Multiple packaging forms and specifications are supported, and customized solutions can be provided per client requests. Specific threshold figures may be consulted with sales specialists or found in official product manuals.

A: In the event of unforeseeable external forces such as natural disasters or warfare, deliveries may be delayed or transport schedules revised. We will notify clients immediately and jointly negotiate proper resolutions.

A: Cash and personal cheques are temporarily unsupported payment channels. Bank transfers, letters of credit and other compliant and secure payment methods are recommended for full payment settlement.

A: Letters of credit constitute one of our approved compliant payment methods. All LC terms must be consistent with the purchase and sales contract, and full procedures shall be followed strictly per LC requirements. Discrepancies in terms will be resolved through bilateral negotiation.

A: International exchange rate swings directly impact total transaction value. It is advised that you consult professional finance personnel prior to placing orders to fully understand potential risks brought by currency volatility and prepare mitigation plans in advance.